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CARe Team (HIV Case Management Services)

Quality Management Activities

Ryan White Part C Quality Management activities support our mission of protecting and improving the health of people in Santa Cruz County who have HIV or are at risk of infection with HIV.  Our efforts especially target community members who have been marginalized by socioeconomic, cultural, language or other barriers to health care.  Our collaborative approach fosters teamwork between clinicians, case managers, administrators, other support staff, consumers, and stakeholders to continuously evaluate and improve systems of care.

Calendar Frequency
HIV Quality Management Committee meetings The 3rd Wed of each month
Updating and clarifying performance measures Ongoing
Performance Measures Reports Quarterly based on the previous year
Plan Do Study Act (PDSA)

At least twice per year; to be driven by data outcomes:

  • Oct. 2018 - Determine how we will look at who is retained in care and who is not retained in care, and what our action steps will be to address identified gaps
Organizational Quality Program Evaluation Feb. 20, 2019
Consumer Participation in QM Meeting Quarterly, beginning April 2019
Consumer Satisfaction Survey September 2019
Staff Satisfaction Survey October 2019

HIV QI Committee Meetings

Meeting Dates Agendas/Minutes
Jan. 16, 2019 Agenda   Minutes
Feb. 20, 2019 Agenda   Minutes
March 20, 2019 Agenda





CARe Team

(831) 454-4730
Monday - Friday 
8:00 AM - 5 PM

Care Team Services

New! Ryan White Part C: Quality Management Plan